Shipping policy

Thank you for shopping with CHI WAI CHAN. Focused on offering high-performance consumer electronic devices for global end-users, our brand adheres to strict order fulfillment and secure logistics standards. We aim to deliver all electronic goods with precise order verification, anti-shock packaging protection and consistent delivery schedules to guarantee intact product condition upon arrival.

1. Order Processing Time

All confirmed consumer electronics orders will undergo rigorous functional inspections, professional protective packaging and systematic processing within 1-3 business days after order confirmation, excluding weekends and statutory public holidays. Processing timelines may be moderately extended during peak promotional periods and high order traffic seasons. Our team will issue prompt notifications to customers in the event of any substantial shipping delays.

2. Shipping Rates and Delivery Estimates

Shipping fees for all electronic product orders are dynamically calculated and fully displayed on the checkout interface prior to payment confirmation, ensuring complete cost transparency for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery durations serve as approximate references only. Actual parcel arrival timelines may be impacted by courier service disruptions, customs clearance verification procedures, adverse weather conditions, global logistical limitations and regional holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your electronic product order is fully processed and dispatched from our warehouse, you will receive an official shipment confirmation email containing exclusive parcel tracking credentials.
Real-time tracking status and logistics update data will generally be activated and available for customer self-inquiry within 24-48 hours after the shipping carrier completes parcel collection and system synchronization.

4. Address Disclaimer & Parcel Exception Handling

Customers are required to thoroughly validate the accuracy and completeness of their delivery address during checkout to prevent misdelivery, package returns or transit loss. CHI WAI CHAN holds no accountability for delivery errors arising from incorrect or incomplete address details provided by customers. Any parcels returned due to address mismatches will incur additional reshipping fees borne solely by the purchaser.
If your electronic parcel goes missing during cross-border transit, please contact our support team within 7 days of your expected delivery date to initiate a formal logistics investigation. For devices arriving with physical damage or broken packaging upon delivery, please submit a support request within 48 hours of receipt with clear photos of damaged electronics and original packaging. We will assess the issue and provide effective resolutions rapidly.

5. Electronic Device Usage Liability Statement

Each consumer electronic device is packaged with official operational guidelines and maintenance specifications. All electronic products must be used, stored and maintained in accordance with manufacturer instructions. CHI WAI CHAN disclaims all liability for device damage, functional failure or component breakdown caused by improper operation, unauthorized disassembly, incorrect power usage or artificial misuse.

6. International Shipping and Customs Provisions

Cross-border shipping of consumer electronic devices may be subject to import duties, customs tariffs and additional clearance charges per local government regulations of destination countries. All such auxiliary fees are the exclusive responsibility of customers and are not incorporated into product prices or standard shipping costs.

7. Contact Information

For any inquiries or concerns regarding this Shipping Policy and your order logistics status, please connect with our professional customer support team via the official details below:
Trade Name: CHI WAI CHAN
Phone number: +852 2741 0171
Email: contact@novytrix.shop
Physical address: Kwai Fong, Kwai Fong, New Territories Hong Kong SAR